Ooma is a VoIP enterprise cellphone service providing voice and video calls, textual content messaging, on-line faxing, and extra. 

Prospects can select from three service plans for enterprise communications, with every one offering over 50 options designed to make it simpler to make and obtain calls from wherever, throughout units, and for companies of various sizes.

With VoIP calling options equivalent to digital receptionists, enhanced name blocking, and name queuing, it’s a feature-rich IP cellphone possibility for companies embracing the distant work setting.

Does Ooma have the decision high quality, options, and performance to fit your enterprise wants? Does it supply good worth? Let’s discover.

Ooma Enterprise Pricing & Plans

Ooma gives three plans — Necessities, Professional, and Professional Plus — which might be differentiated by superior options. As such, it’s necessary to grasp what you’re getting with every plan and what you’re paying for it.

Necessities plan — $19.95/person/month

The Necessities plan gives the smallest assortment of options and is a collection of fundamental name administration and enterprise communication functionalities.

The Necessities plan contains fundamental options equivalent to:

• Voicemail
• Name switch
• Name logs
• Firm listing
• Overhead paging assist
• Versatile numbering
• Digital receptionist
• Name flip
• Free quantity porting
• Name forwarding throughout gadget outages

The Necessities plan focuses totally on calling. Options equivalent to textual content messaging and video conferencing aren’t out there on this plan, which is uncommon for a communications platform.

For customers within the US, Canada, Mexico, and Puerto Rico, Ooma gives limitless calling and name protection with none extra cost.

Moreover, Ooma’s cell app permits customers to entry their enterprise cellphone system from their cell telephones. Nonetheless, it doesn’t permit desktop entry; that’s solely out there on the upper plan ranges.

Professional plan — $24.95/person/month

For purchasers prepared to spend a bit extra for extra superior options, Ooma gives a Professional plan. This plan gives every thing within the Necessities plan, plus a number of different options.

For starters, the Professional plan permits entry to Ooma’s system via its desktop utility, permitting customers to make softphone calls from their computer systems as they might from their workplace cellphone.

The Professional plan contains superior options equivalent to:

• Name recording: Can be utilized for compliance, coaching, and high quality assurance
• Textual content messaging: Permits customers to ship and obtain textual content messages.
• Videoconferencing: Can embrace as much as 25 members per name, with convention bridges for entry from inside or distant strains
• Enhanced name blocking: Consists of superior choices for stopping undesirable calls
• Voicemail transcription: Makes use of speech-to-text to show voicemail into written messages
• Caller data match: Appears up and shows data associated to inbound calls
• Dynamic caller ID: Permits customers to customise their ID for outgoing calls
• Analytics: Present insights into name patterns and utilization. Analytics embrace a person leaderboard to gamify enterprise calls
• Integration: Consists of integration with Workplace 365 and Google

Professional Plus plan — $29.95/person/month

The Ooma Workplace Professional Plus plan is the best of the choices when it comes to each pricing and options. Professional Plus contains every thing within the Professional plan, with some additions.

For example, the Professional Plus plan permits extra integrations, permitting Ooma to attach with buyer relationship administration (CRM) techniques, in addition to deeper integration capabilities with the Microsoft 365 suite of companies. It expands Ooma Conferences videoconferencing to as much as 100 members, permitting for bigger conferences.

The Professional Plus Plan additionally provides:

• Superior name administration options
• Name queuing
• Name screening
• Digital assembly recordings
• Scorching desking 
• Digital name deflection to redirect calls to different mediums, equivalent to textual content messaging

Nextiva Pricing & Plans

Now that you understand what Ooma supplies and what it prices, let’s evaluate it to Nextiva to see the way it stacks up.

Important plan — $18.95/person/month

Nextiva has an Important plan that’s barely cheaper than Ooma’s and supplies many options that Ooma reserves for its Professional and Professional Plus plans.

With Nextiva’s Important plan, you get:

• Limitless voice and video calling inside the US and Canada (with as much as 45 minutes of video calling per assembly)
• Limitless digital faxing
• Cell SMS/MMS messaging (as much as 1,000 messages per person) 
• Free native and toll-free cellphone numbers with as much as 1,500 toll-free minutes
• Integrations with Microsoft Outlook and Google Contacts
• 24/7 buyer assist
• Voicemail-to-email notifications so customers don’t miss messages

Skilled plan — $22.95/person/month

The following degree of Nextiva’s choices is the Skilled plan, which incorporates every thing within the Important plan, with some additions and enhancements.

With Nextiva’s Skilled plan, you get:

• A multi-level auto attendant
• Limitless video conferencing with no time restrict
• Double the toll-free minutes — 3,000 minutes a month
• Prolonged SMS/MMS messaging to permit cell and desktop messaging
• Limitless convention calls with as much as 40 members, and all calls embrace display screen sharing
• Extra CRM integrations, together with the preferred CRM and customer-facing apps equivalent to HubSpot and Salesforce

Enterprise plan — $32.95/person/month

Lastly, Nextiva’s Enterprise plan is designed to satisfy the communications wants of enormous organizations. The Enterprise plan enhances the Skilled plan by including much more options and suppleness.

With Nextiva’s Enterprise plan, you get:

• Voice and video conferences with limitless members and limitless recording
• As much as 12,500 toll-free minutes and name recording for each name
• Voicemail transcription options so customers can see their messages with no need to hearken to them
• Superior integrations, together with Microsoft Groups and the preferred CRM and customer-facing apps available on the market
• Customized integrations for enterprises with particular or area of interest integration wants

All these options could be accessed via a single sign-on, saving customers time and problem as they go about their work.

Important Small Enterprise Telephone System Options

Whereas all kinds of options is nice, it will also be overwhelming and may overshadow probably the most important options. Do you actually need every thing provided in every plan? What are probably the most important options that Ooma and Nextiva have to supply?

Ooma Workplace for small companies 

Ooma gives dozens of options on its Necessities plan, however which options are probably the most helpful for small companies? Ooma’s most necessary options are:

• Cell app: Staff on the go can handle enterprise calls from their smartphones.
• Digital receptionist: This automates name administration, utilizing a number of menus to route calls.
• Simultaneous ring: That is helpful for customers with a number of units. Multi-ring permits a single name to ring on a number of units concurrently.
• Ring teams: Ring teams are used when a caller wants to succeed in a gaggle of extensions, equivalent to gross sales or buyer assist groups, however not essentially a particular particular person. It connects the caller to the primary out there quantity within the group.
• Name park: Name parking permits a name to be placed on maintain in a single extension and continued from one other.
• Name forwarding and name switch: These permit you to redirect calls as wanted, whether or not it’s forwarding a name to a distinct cellphone earlier than it rings or transferring a name in the course of the dialog.
• Voicemail-to-email: This function sends voicemails on to the person’s e mail, making it simpler for them to verify their messages from wherever.
• Name logs: Name logging is crucial to trace consumer interactions and perceive name volumes. Constructed-in name logs preserve a report of all incoming and outgoing calls.
• Name recording: This enables customers to report calls both on-demand or as a default, always-on function, which is necessary for archiving, retrieving, and referencing cellphone conversations.
• Straightforward setup and configuration: Ooma has a user-friendly setup course of, in addition to a person portal for straightforward administration, minimizing the necessity for an expert set up.

Nextiva for small companies

Let’s evaluate Ooma’s important options to Nextiva’s and see what else Nextiva can present. Some key options from Nextiva’s platform embrace:

• Superior auto attendant: This supplies an intuitive cellphone menu for incoming calls. It’s straightforward to arrange and could be custom-made to a enterprise’ wants.
• Voicemail-to-email and SMS: That is used to ship voicemails both as emails or textual content messages, making it straightforward to verify messages on the go.
• HD voice and video conferencing: Nextiva gives high-definition video conferences and convention requires collaboration.
• Native and toll-free numbers: Organizations can construct their skilled model with toll-free numbers.
• Enterprise app integrations: Nextiva’s platform can combine with CRM software program, buyer assist instruments, and helpdesk software program to extend productiveness and automate duties.
• Name routing and forwarding: Calls could be directed to customers primarily based on standards equivalent to enterprise hours, holidays, and departments, making certain they attain the appropriate workforce member.
• Name switch: You may simply join stay calls to any workforce member, no matter gadget.
• Cell and desktop apps: Nextiva permits you to ship and obtain calls and textual content messages from the identical enterprise quantity throughout units.
• Staff chat messaging: Customers can ship messages and make calls from their enterprise line immediately from the cell app.
• 24/7 cellphone assist: Nextiva gives steady buyer assist to assist with any points which will come up, making certain minimal downtime.

Nextiva vs. Ooma Comparability Chart

🔧 Case Examine: See How Shelby Modernized Their Telephone System with Nextiva

Is Ooma or Nextiva Proper for Your Enterprise?

Ooma

Ooma is a superb possibility for small companies, as its easy plans are geared towards smaller groups. It’s a cheap possibility for companies with fundamental cellphone wants, which many smaller organizations with minimal name heart wants will discover interesting.

It’s additionally possibility for distant employees and solo entrepreneurs, because it’s straightforward to arrange and is dependable. Companies with restricted web connections will even discover Ooma’s Necessities Plan doesn’t drain a lot bandwidth, because it lacks bandwidth-intensive options like video conferencing.

Nextiva

Nextiva’s ease of use, scalable plans, and feature-rich platform make it a terrific selection for rising companies, as it could possibly accommodate their altering wants.

Moreover, companies with groups that often collaborate and talk will profit from Nextiva’s video conferencing, file sharing, and messaging options, enabling seamless collaboration.

For companies that often make worldwide cellphone calls, Nextiva gives way more worldwide calling choices than Ooma, making it the popular selection for a lot of organizations.

Get a second opinion from VoIP knowledgeable Prince Wealthy on what he thinks of Nextiva. 

Getting Began With Nextiva Is Straightforward

When Ooma and Nextiva, it’s clear that Nextiva is a cheap, user-friendly selection for small enterprise house owners with aspirations to develop. Nextiva gives a wider vary of enterprise cellphone options, notably with regards to communication and collaboration.

Nextiva is simple to scale, so it could possibly develop as your corporation expands, whereas Ooma’s lack of flexibility would possibly grow to be limiting. Moreover, Nextiva constantly receives larger buyer assist rankings, so prospects can relaxation straightforward figuring out they’ll have 24/7 assist alongside the way in which.

Be taught extra about Nextiva small enterprise cellphone techniques.